Terms & Conditions
We believe in being open and transparent. These Terms & Conditions explain how You Have My Ear works, what you can expect from us, and the terms that apply when using our website or booking a listening session.
1. Introduction
Welcome to You Have My Ear. These Terms & Conditions govern your use of our website and the booking and provision of our online empathic listening services. By accessing this website or booking a session, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website or our services.
2. About You Have My Ear
You Have My Ear provides online empathic listening sessions for individuals who would like someone to listen with empathy, respect and without judgement. Our aim is to provide a safe, supportive space where you can talk openly.
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You Have My Ear is not counselling, psychotherapy, psychology, coaching, medical treatment or a crisis service.
3. Eligibility
You must be at least 18 years old to book a session.
If you are under 18, sessions may only be provided with appropriate parental or guardian consent where legally permitted.
4. Our Services
Services currently include:
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30-minute Online Listening Session
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60-minute Online Listening Session
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Text-Based Listening Session (WhatsApp)
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5-Session Package
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10-Session Package
Sessions are delivered remotely using Google Meet or WhatsApp unless otherwise agreed.
5. What an Empathic Listening Session Is
During a session, you are free to talk about your thoughts, feelings or experiences.
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The listener will:
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listen attentively
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respond with empathy
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reflect what they hear
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encourage open conversation
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The listener will not:
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diagnose medical or mental health conditions
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provide counselling or psychotherapy
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prescribe treatment
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offer legal or financial advice
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provide crisis intervention
6. Booking
Bookings are made through our online booking system.
Your booking is confirmed once:
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payment has been received (where applicable), and
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you receive your confirmation email.
A Google Meet link will be sent automatically for online sessions.
If you arrive late, your session will still end at the scheduled time to avoid affecting other bookings.
7. Payment
Payment must be made before the session unless otherwise agreed.
Prices are displayed on the website and may be updated from time to time.
Package purchases remain valid for 12 months from the date of purchase unless otherwise stated.
8. Cancellation & Refund Policy
We understand that plans sometimes change.
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Single Sessions
You may cancel or reschedule free of charge up to 24 hours before your appointment.
Cancellations made with less than 24 hours' notice may not be refunded.
If you do not attend your booked session and have not cancelled in accordance with this policy, the session will be treated as completed and will not normally be refunded.
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Session Packages
Unused sessions may be rescheduled subject to availability.
Refunds for partially used packages may be considered at our discretion.
Completed sessions are non-refundable.
9. Confidentiality
Respecting your privacy is central to our service.
Everything shared during a session will be treated confidentially wherever possible.
However, confidentiality cannot be guaranteed where we reasonably believe:
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there is a serious risk of harm to yourself;
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there is a serious risk of harm to another person;
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disclosure is required by law.
In these circumstances, appropriate action may be taken.
10. Crisis Situations
You Have My Ear is not an emergency service.
If you are experiencing:
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thoughts of suicide
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immediate danger
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a mental health crisis
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a medical emergency
please contact your local emergency services or an appropriate crisis support service immediately.
11. Appropriate Behaviour
We are committed to providing a respectful environment.
We reserve the right to end a session without refund if a client:
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behaves abusively
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threatens staff
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uses discriminatory language
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engages in illegal activity
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repeatedly behaves inappropriately
12. Technical Issues
Clients are responsible for ensuring they have:
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a suitable internet connection;
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a compatible device;
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access to Google Meet or WhatsApp.
If a technical issue occurs that is outside the client's control and prevents the session from taking place, we will make reasonable efforts to reschedule the session at no additional cost.
If technical difficulties prevent a session from taking place as a result of circumstances within the client's control (for example, an unstable internet connection, an unsupported device, or failure to join the meeting), the session may still be treated as completed.
13. Website Content
All content on this website, including text, graphics, branding, logos and images, is the intellectual property of You Have My Ear unless otherwise stated.
You may not reproduce or distribute website content without prior written permission.
14. Limitation of Liability
While every effort is made to provide a supportive and professional listening service, You Have My Ear cannot guarantee particular personal outcomes from any session.
To the fullest extent permitted by law, You Have My Ear accepts no liability for indirect or consequential loss arising from the use of our services or website.
Nothing in these Terms limits liability where such limitation would be unlawful.
15. Changes to These Terms
These Terms & Conditions may be updated from time to time.
The latest version will always be available on this website.
16. Governing Law
These Terms & Conditions and any dispute or claim arising from them or the use of this website or our services shall be governed by and interpreted in accordance with the laws of Scotland.
Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts, unless applicable consumer protection laws provide otherwise.
17. Contact
If you have any questions regarding these Terms & Conditions, please contact: